EZlink Card Customer Beware

Out of curiosity, I called the Translink enquiry line 1800-225-5663. It seems the undermentioned fact is absolutely true. Read on.

Translink charge one full fare plus 63 cents for second deduction if you tap (flash) at the bus front entrance door, but Translink willing to refund if complaint is lodged at the above number within 5 working days, regretably who is so free to go through the process. Therefore, it's better to avoid such a catch.

Helpful tips for those using EZlink card. To those who always use EZlink card, I would like to bring to your attention on local bus service provider. Usually, when you board the bus, you flash your EZlink card and move in towards the rear. Then, when you get down the bus, you flash your card again at the exit door (located at the middle of the bus). We all know that if we forget to flash the card, full fare will be deducted from the card.

Below is what the public does not know:

If you alight the bus from the front door (the entrance) and you flash your card while exiting without informing the bus driver, the card will capture another entrance fare instead of exit fare. What this means is that two full fares will be deducted from the card as no exit was being captured for the two entrances.

Here's the solution:

Go to the "big" machine (i.e machine for you to top up the card) located at the MRT stations.

1) Insert your EZlink card.

2) Press the function key "Check card".

3) Press the "more" button.

Doing these steps will show you your last 20 transactions. Included in each transaction is the information on the fare deducted, bus no, boarding time and the boarding and alighting point will be reflected on the screen.

I hope the above information does help you all. Please spread this information to people you know to prevent them from paying extra charges for nothing and burn a big hole in their pockets.

Last but not the least, call the hotline line: 1800-767-4333 when the incorrect fares are deducted. Thanks. :)